| I continue to receive the message "The email and password combination you entered is not valid." |
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Please make sure that you enter in your entire email address (i.e. name@address.com) when logging in along with your password. If this does not work please follow the steps below to retrieve your password. |
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| I forgot my Password, How can retrieve it? |
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To retrieve your password please click on the following link and your password will be emailed to you immediately. http://creativesreality.com/ForgotPassword.aspx
If you no longer have access to the email address you signed up with please contact client services. |
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| I am continuously being routed back to the log in page after I put in my email address and password. |
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1. Please make sure that you enter in your entire email address (i.e. name@address.com) when logging in.
2.If you continue to get directed back to the Log In screen after attempting to log in with the correct email address and password, this may be a result of the security settings on your computer.
3. Make sure that your computer is set to accept cookies so that you may login to LoopNet. To enable your cookies, you must first determine which browser type and version your computer is set on. Here are instructions on how to enable your cookies according to browser type and version: |
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| How do I access LoopNet from another computer? |
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You can access your LoopNet account from any computer with an Internet connection. Simply visit our site at www.loopnet.com and follow these instructions:
1. Click on the "Log In" button towards the left-hand side of the screen
2. Enter your email address and password (listed below)
3. Click on the "Log In" button on the right-hand side of the password field
This should direct you to the My LoopNet page, and you will be able to utilize our site according to your needs. |
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| How do I edit my profile? |
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To edit your LoopNet profile (email address, login password and contact information):
1. Log in to www.LoopNet.com and select the "My LoopNet" tab.
2. Click the "My Account" tab or the "My Account" link at the bottom of the page.
3. Click the "Change" link next to the information you wish to update.
4. Update the necessary information and click "Update" to save your changes. |
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| How do I update my company information? |
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1. Log in to www.LoopNet.com and select the "My LoopNet" tab.
2. Click the "My Account" tab or the "My Account" link at the bottom of the page.
3. Click the "Change" link next to your Company Information.
4. Search for your Company or Create a new one if your company is not found by clicking the link "click here to add a new company".
5. Enter your Company Information and click "Continue" |
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| How do I update my credit card information? |
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Update credit card information online by following the simple steps below:
1. Log in to www.LoopNet.com and select the "My LoopNet" tab.
2. Click the "My Account" tab or the "My Account" link at the bottom of the page.
3. Click the "Change" link next to the payment method that you would like to update.
4. Make the appropriate changes to your credit card information and click the "Submit" button.
Please note it may take up to 24 hours for the updated information to reflect on the "My Account" page. |
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| How do I update my billing address? |
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Update billing information online by following the simple steps below:
1. Log in to www.LoopNet.com and select the "My LoopNet" tab.
2. Click the "My Account" tab or the "My Account" link at the bottom of the page.
3. Click the "Change" link next to the payment method that you would like to update.
4. Make the appropriate changes to your billing information and click the "Submit" button.
Please note it may take up to 24 hours for the updated information to reflect on the "My Account" page. |
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| How do I print my LoopNet invoice? |
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Print LoopNet invoices online by following the simple steps below:
1. Log in to www.LoopNet.com and select the "My LoopNet" tab.
2. Click the "My Account" tab or the "My Account" link at the bottom of the page.
3. Click the "View Transaction History" link at the bottom of the "My Current Product Information" section.
4. Find the invoice of interest and click the invoice number in the "View Invoice" column on the right.
5. Click the "Print" button in Adobe Acrobat Reader to print your invoice. |
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| How do I edit my existing listing? |
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if you would like to edit any property information on an existing listing, simply visit our site at www.loopnet.com and follow these instructions:
1. Click on "My LoopNet" and if necessary, log in with your email address and password
2. Click on the "My Listings" tab
3. Locate the listing that needs to be updated and click on the "Edit" button
4. From the Management Center, click "Edit Property" or if a Lease Listing click "Add/Edit Spaces"
5. Make any necessary changes to your listing and click "Next"
Any changes you make will automatically reflect on your listings. |
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| How do I update the status of my listing? |
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To change the status of your listing, simply visit the LoopNet web site at www.loopnet.com:
1. Click on "My LoopNet"
2. Click on the "My Listings" tab
3. Locate the listing that needs to be updated and click on the "Edit" button (pencil icon)
4. Select the new status from the drop down and click "Save".
The status of your listing will automatically be updated. |
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2008 Creative Realty Zone.